I placed  an order and the payment failed. How do I still pay for my order?

In case you have placed an order but the payment was not successful, the goods remain reserved for you! You will receive a reminder e-mail from Multisafepay where you are able to complete the payment and confirm the order.


How can I track my shipment?

Tracking numbers are in the shipment notification e-mails.

You can track your order using website https://www.17track.net. Also, your local post office website will often recognize the tracking number 1-2 days after shipping.


I have not received an e-mail confirmation

It may be that it is in your SPAM folder.

Between 9 to 10 January 2021, the e-mail function was temperarely disabled by the website hosting provider due to the high volume of e-mails originating from my website. This was not helpful and you may have missed the e-mail confirmation. I am happy to send one manually if needed, please e-mail me at This email address is being protected from spambots. You need JavaScript enabled to view it..